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Covid-19

Updated 12th October 2020

When at Halsbeer Farm we ask that you follow the government guidelines regarding group sizes, social distancing and hand washing during your stay. You can find a summary of the latest government guidance here for your information: https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do

The Rule of Six may affect your stay if a) you are hiring Hay Barn and expecting to bring seven people with you, or b) you are hiring more than one cottage and are expecting to socialise in groups larger than six. Under current regulations seven people are permitted to stay in Hay Barn if they are all from one household or if they are from one household plus their support bubble (one person). If these rules will affect your planned stay at Halsbeer Farm please contact Katie by email or phone.

Whilst at Halsbeer Farm we ask that guests respect the government regulations by only socialising in groups of six or fewer. The conservatory and games room are open for use, with hand sanitiser and disinfectant provided, but you must not use these areas in groups of more than six people. The swimming pool has a rota system so occupants of each cottage do not swim at the same time. The Rule of Six also applies outdoors in the cottage patios and in the communal deck/gardens/patios.

Local Lockdowns

We ask that you check what restrictions are in force in the area in which you live before travelling to us. A useful website is https://www.gov.uk/government/collections/local-restrictions-areas-with-an-outbreak-of-coronavirus-covid-19#areas-with-local-restrictions. If the restrictions in force where you live mean that you cannot travel to holiday with us please contact us to discuss your options.

We do not have a local lockdown in force here at present.

Cleaning

We are implementing stringent cleaning protocols on cottage changeovers as advised by our industry body the Professional Association of Self Caterers who have produced guidelines on behalf of the government. We are following a clean and disinfect regime whereby our cleaners will thoroughly clean the cottage as per normal and after cleaning, touch points such as door handles, light switches, TV remote controls, kitchen surfaces, soft furnishings such as curtains and sofas, will be disinfected with Envirosafe disinfectant which is proven to kill coronavirus.

We request that guests please strip their own bedding and place linen and towels in blue bags provided at the end of their stay to minimise the risk to our cleaning staff. Additionally we will change all pillow protectors between guests and all mattress protectors will either be changed (where they are the cotton washable type) or misted with disinfectant where they are the encapsulating waterproof type. To read our full risk assessment please click on the link at the bottom of the page.

Communal areas

The swimming pool, games room, conservatory, laundry room and playground are shared facilities at Halsbeer Farm. It is especially important to follow government guidelines in these areas to minimise risk. In addition we are operating a rota for use of the swimming pool this year to ensure each household swims separately. We have provided hand sanitiser stations at the entrance to each facility and request that you please sanitise your hands and ensure children have also sanitised theirs upon entering and leaving.

The communal areas will receive a thorough clean and disinfect on a Friday between guests. Virucidal disinfectant will be provided in the games room for you to wipe down equipment such as the pool cues, table tennis bats and balls before and after your play. Please note that the books and games on the shelves in the conservatory and games room will not have been disinfected.

Future Bookings

If you already have a booking with us you will receive a pre-arrival information one week before your stay with lots of information about check in, your stay and directions to find us. Please ensure you read this and download the new Touchstay guest information book for your reference before and during your stay.

If you have a booking with a start date within six weeks and you are yet to pay your balance please do so now as your stay can go ahead.

If you wish to make a booking please do so online via the website or get in touch with Katie by phone or email. If you have any questions about our management of the Covid-19 risk at our premises please do ask.

If you feel ill before, during or after your stay you must tell us

If you or anyone in your party shows symptoms of Covid-19 before you are due to travel or you are contacted by Test & Trace and told you need to self-isolate them please do not travel to us. Instead inform us that you are unwell and you will need to claim for the cancellation on your holiday insurance. If you or anyone in your party feels unwell during your stay here you must inform us at the earliest opportunity and obtain a test (by post or at a local testing station). Similarly, please inform us if you begin to feel unwell within 7 days of returning home.

Terms & Conditions

Our full Ts & Cs are available here, however a question I am frequently asked is what happens if there is another lockdown. The answer is we will endeavour to be as flexible as possible as we have until now. If there is another national lockdown like in March then we will refund or postpone your stay if it falls within the closed period. The same will apply if we have a local lockdown here which prevents us from being able to fulfil your stay (see above – this is unlikey given the current guidance that we can remain open with extra precautions). If you are unable to travel to us due to Covid-19, but we are open, our normal Ts and Cs would apply and you would need to claim on your travel insurance. However, if we are able to re-sell the stay we may be able to refund you the amount we recover less a £50 admin fee for our time in re-marketing the property. This is more flexible than our usual Ts and Cs as we realise not everyone may have purchased travel insurance (although we do advise it) and not all travel insurance will cover cancellation due to Covid-19.

We will update this page again if anything changes. In the meantime we wish you a very happy summer and a very pleasant stay if you are coming to Halsbeer Farm for your holiday.

Katie and Mark x

Risk Assessment 24.07.20

Risk Assessment Halsbeer Farm 24.07.20