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Covid-19

Updated 22nd February 2021

We are currently closed to holiday makers due to the government lockdown. We plan to open for the season on 12th April (dependent on the government’s tests having been met). From that time we will only be able to accommodate one household per cottage and up to six people or two households can meet outdoors. Only single households will be permitted in the swimming pool or games room at any one time. A rota will be in operation in the swimming pool.

From 17th May onwards we may be able to accommodate up to six people or two households indoors (subject to review by government) and the limit on meeting outdoors may be increased to 30.

Please do not book more than six people into Hay Barn before 12th April unless you are a seven person bubble (i.e a six person household with your additional single person who is a member of your bubble).

Similarly please do not book more than six people from different households into Hay Barn for stays after 17th May and up until 21st June 2021.

Full details of the roadmap out of lockdown that dictates restrictions on holiday accommodation can be found here: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/963491/COVID-19_Response_-_Spring_2021.pdf

When at Halsbeer Farm we ask that you follow the government guidelines in force at the time of your stay. You can find a summary of the latest government guidance here for your information: https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do

Cleaning

We have implemented stringent cleaning protocols on cottage changeovers as advised by our industry body the Professional Association of Self Caterers who have produced guidelines on behalf of the government. We are following a clean and disinfect regime whereby our cleaners will thoroughly clean the cottage as per normal and after cleaning, touch points such as door handles, light switches, TV remote controls, kitchen surfaces, soft furnishings such as curtains and sofas, will be disinfected with Envirosafe disinfectant which is proven to kill coronavirus.

We request that guests please strip their own bedding and place linen and towels in blue bags provided at the end of their stay to minimise the risk to our cleaning staff. Additionally we will change all pillow protectors between guests and all mattress protectors will either be changed (where they are the cotton washable type) or misted with disinfectant where they are the encapsulating waterproof type. To read our full risk assessment please click on the link at the bottom of the page.

Communal areas

The swimming pool, games room, conservatory, laundry room and playground are shared facilities at Halsbeer Farm. It is especially important to follow government guidelines in these areas to minimise risk. We are operating a rota for use of the swimming pool to ensure each household swims separately. We have provided hand sanitiser stations at the entrance to each facility and request that you please sanitise your hands and ensure children have also sanitised theirs upon entering and leaving.

The communal areas will receive a thorough clean and disinfect between guests. Virucidal disinfectant will be provided in the games room for you to wipe down equipment such as the pool cues, table tennis bats and balls before and after your play. Please note that the books and games on the shelves in the conservatory and games room will not have been disinfected.

Future Bookings

If you already have a booking with us you will receive a pre-arrival information one week before your stay with lots of information about check in, your stay and directions to find us. Please ensure you read this and download the new Touchstay guest information book for your reference before and during your stay as we no longer provide written information in the cottages.

If you wish to make a booking please do so online via the website or get in touch with Katie by phone or email. If you have any questions about our management of the Covid-19 risk at our premises please do ask.

If you feel ill before, during or after your stay you must tell us

If you or anyone in your party shows symptoms of Covid-19 before you are due to travel or you are contacted by Test & Trace and told you need to self-isolate them please do not travel to us. Instead inform us that you are unwell and you will need to claim for the cancellation on your holiday insurance. If you or anyone in your party feels unwell during your stay here you must inform us at the earliest opportunity and obtain a test (by post or at a local testing station). Similarly, please inform us if you begin to feel unwell within 7 days of returning home.

Cancellations and refunds

Our full Ts & Cs are available here, however a question I am frequently asked is what happens if another lockdown prevents your stay. The answer is we will endeavour to be as flexible as possible. If there is another national lockdown then we will refund or postpone your stay if it falls within the closed period. The same will apply if we have a local lockdown here which prevents us from being able to fulfil your stay.

If you are unable to travel to us due to Covid in your party or needing to self-isolate, but we are open, our normal Ts and Cs would apply and you would need to claim on your travel insurance. The same would apply if you were unable to travel for any other reason.

Katie and Mark x

Risk Assessment 24.07.20

Risk Assessment Halsbeer Farm 24.07.20