From 17th May onwards we are permitted to accommodate up to six people or two households per accommodation unit and the limit on meeting outdoors has been increased to 30.
Please do not book more than six people into Hay Barn unless you are a seven person bubble (i.e a six person household with your additional single person who is a member of your bubble) or you comprise two households. Please do not book more than six people from different households into Hay Barn for stays after 17th May and up until 21st June 2021.
If you are in any doubt about the regulations please check before you book. Full details of the roadmap out of lockdown that dictates restrictions on holiday accommodation can be found here.
When at Halsbeer Farm we ask that you follow the government guidelines in force at the time of your stay. You can find a summary of the latest government guidance here.
We have implemented stringent cleaning protocols on cottage changeovers as advised by our industry body the Professional Association of Self Caterers who have produced guidelines on behalf of the government. We have been certified "Good to Go" by Visit England. We follow a clean and disinfect regime whereby our cleaners thoroughly clean the cottage as normal and after cleaning, touch points such as door handles, light switches, TV remote controls, kitchen surfaces, soft furnishings such as curtains and sofas, will be disinfected with Envirosafe disinfectant which is proven to kill coronavirus.
We request that guests please strip their own bedding and place linen and towels in blue bags provided at the end of their stay to minimise the risk to our cleaning staff. Additionally we will change all pillow protectors between guests and all mattress protectors will either be changed (where they are the cotton washable type) or misted with disinfectant where they are the encapsulating waterproof type. To read our full risk assessment please click here.
The swimming pool, games room, conservatory, laundry room and playground are shared facilities at Halsbeer Farm. It is especially important to follow government guidelines in these areas to minimise risk. The swimming pool is available on a rota basis with each cottage having two one hour slots per full day of their stay to ensure each household swims separately. From 17th May up to six people or two households may use the pool at the same time. We have provided hand sanitiser stations at the entrance and request that you please sanitise your hands and ensure children have also sanitised theirs upon entering and leaving.
The games room, conservatory and laundry room are available for guests to use from 17th May. These communal areas will be thoroughly cleaned by our staff on our Friday changeovers. Virucidal disinfectant will be provided in the games room for you to wipe down equipment such as the pool cues, table tennis bats and balls before and after your play. Please note that the books and games on the shelves in the conservatory and games room will not have been disinfected. Sanitiser will be provided at the doors and gate to the playground.
If you already have a booking with us you will receive a pre-arrival information one week before your stay with lots of information about check in, your stay and directions to find us. Please ensure you read this and download the Touchstay guest information book for your reference before and during your stay as we no longer provide written information in the cottages.
If you wish to make a booking please do so online via the website or get in touch with Katie by phone or email. If you have any questions about our management of the Covid-19 risk at our premises or any concern about whether or not your booking can go ahead please do contact us.
cancellations & refunds
Our full Ts & Cs are available here, however a question I am frequently asked is what happens if another lockdown prevents your stay. The answer is we will endeavour to be as flexible as possible. If there is another national lockdown then we will refund or postpone your stay if it falls within the closed period. The same will apply if we have a local lockdown here which prevents us from being able to fulfil your stay or if you are subject to a local lockdown where you live.
If you are unable to travel to us due to Covid in your party or needing to self-isolate, but we are open, our normal Ts and Cs would apply and you would need to claim on your travel insurance. The same would apply if you were unable to travel for any other reason. You are advised to have travel insurance for this eventuality. We are pleased to be able to offer Booking Protect at the time of booking which protects your stay even within the non-refundable period of our Terms and Conditions. For more information about Booking Protect see here.
ILLNESs during your stay
If you or anyone in your party shows symptoms of Covid-19 before you are due to travel or you are contacted by Test & Trace and told you need to self-isolate them please do not travel to us. Instead inform us that you are unwell and you will need to claim for the cancellation on your holiday insurance (see above). If you or anyone in your party feels unwell during your stay here you must inform us at the earliest opportunity and obtain a test (by post or at a local testing station). Similarly, please inform us if you begin to feel unwell within 7 days of returning home.