Introduction The named person who makes the booking must be one of the guests who stays. She or he must be over 18 years old. This person is responsible for making sure that the terms of booking are adhered to. Each property has a maximum occupancy number, which you must stick to, unless otherwise agreed with us in advance. Any booking of three or more people of the same sex will need the owners’ agreement before a booking is made (unless they are members of the same family, but from different generations). We reserve the right to refuse a booking, but of course treat everyone equally and fairly. The property is let strictly for holiday use and no ‘right to remain’ exist for the guest or anyone in the party. Neither Halsbeer Farm nor the owner shall be held responsible or liable for any loss or damage suffered by you or members of you party. Website accuracy Whilst every care is taken to ensure that the details in this website, including any promotional emails, are correct at time of being published, we cannot accept responsibility for errors contained therein or results thereof. We are not responsible to you for unforeseen events or matters over which we have no control. While we do our best to ensure that all offer information is up to date and accurate, very occasionally some advertised short breaks in certain accommodation may not always be available on all the dates advertised. Please enquire when booking. Online Booking Please check all personal details at the time of booking. We cannot take responsibility for booking or personal detail errors. All address and contact information must be correct at the time of booking for a successful payment to be processed. In the event of an unsuccessful payment we reserve the right to cancel your holiday if payment is not received within 7 working days. All communications are sent via an automatic email server and rely on a valid email address being supplied. We cannot take responsibility for loss of communication e.g. booking confirmation emails etc… if contact information is incorrect. We will make every effort to supply you with the relevant booking confirmations and receipts. Communicating with you We carry out most communication with you by email. We tend to phone only in emergency or if we can’t get you by email. We’ll keep your details on record, but only basic information will be passed on to housekeepers (name and emergency phone number). We promise never to pass information on to other companies. We will only email offers and updates about Halsbeer Farm a few times a year, and of course we’ll take you straight off our mailing list if you ask us to. How to pay All payments need to be made in pounds sterling. At the time of booking you can either: Pay in full, including any extras you have requested. Pay 50% deposit, to secure your booking, with the remaining 50% due 6 weeks (42 days) before your arrival. The easiest way to pay for your holiday is online, through our secure payment system. If you pay by credit card, your card provider may charge you a fee, but there is no fee for paying by debit card. We will notify receipt of all payments, by email. It is also possible to pay by cheque or BACS, please enquire. Damages Our guests tend to be careful and we appreciate this very much. Sometimes accidents happen, and we ask that you let us know about any accidental breakages straight away (by phone, text or email) so that we can arrange repairs/replacements before the next guests arrive. Please don’t try to fix things yourselves (for example washing throws or curtains which can, and do, shrink)… we’d rather know, and deal with things later. The property description We make every effort to describe properties and facilities as accurately as possible, and to keep information up-to-date. Details are given in good faith and we cannot accept responsibility or liability for differences or for any disappointment caused where a guest has differing expectations to those detailed in the description. Standards We take pride in our accommodation, and maintain facilities to a high standard, however sometimes things do break down or malfunction. Please let us know straight away, by phone, text or email if something isn’t working, and we will make every effort to sort it out straight away. Cancellations and Refunds If you have to cancel, the following charges will be made: 0 – 13 days from holiday start date 100% of total accommodation cost (no refund given) 14 – 27 days from holiday start date 75% of total accommodation cost (25% refund given) 28 – 41 days from holiday start date 60% of total accommodation cost (40% refund given) 42 – 55 days from holiday start date 50% of total accommodation cost (50% deposit retained, 50% refund given only if full balance has already been received by us) 56 days or more from holiday start date, we will refund any monies paid less a £50 administration fee only. Force majeure Halsbeer Farm cannot be held liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majure”). An exception to this is the current Covid-19 pandemic - full details are on our Covid-19 page. We will refund you or allow you to postpone your stay if we or you are subject to a national or local lockdown enforced by government. We strongly recommend that you have holiday insurance. Your insurance should cover all risks including cancellation, accident, breakdown, loss or damage to personal property. Optional booking protection can be taken with Booking Protect at the time of booking. Non-availability In the very unlikely event that the property you have booked becomes unavailable or unsuitable for your holiday for reasons within our control, we will make every reasonable effort to arrange suitable alternative accommodation. If this is not possible, or is not acceptable to you, all rental monies paid in advance will be refunded in full and you will have no further claim against Halsbeer Farm, or the owner of the property. Changeover days Please note that all changeovers are Fridays unless stated otherwise. If you are visiting for a short break or long weekend we will make special arrangements for you. Arrival and departure times We request that you arrive at or after 4.30pm on the first day of your stay, and depart by 10am on the last day. This is to make sure that our housekeepers have enough time to prepare for the next guests. Dogs We ask that dogs are not allowed in bedrooms or upstairs in any of the properties and that they are kept off sofas and armchairs. Obviously you will pick up after your dog at all times and will take exceptional care to check garden areas when you leave. We request dog stays must be notified at the time of booking (it’s part of the online booking process). We make a charge of £20 per dog to cover additional cleaning. Please also ensure your dogs are kept under control at all times and on lead around livestock. We reserve the right to request a dog to be removed from the site if it is a nuisance us or to other guests. Obviously you will pick up after your dog at all times and will take exceptional care to check garden areas when you leave! We request dog stays must be notified at the time of booking (it’s part of the online booking process). We make a charge of £20 per dog to cover additional cleaning. Smoking We have a no smoking rule at all properties. We ask you not to smoke inside any property please including sheds and outbuildings. Should you smoke outside, please clear any smoking litter responsibly. Safety and security during your stay Our properties are located in a rural area with trees, ponds, cattle grids and play equipment. The properties have been converted from old buildings in a traditional style and may have narrow, uneven, or un-banistered staircases. All are equipped with sharp kitchen knives. In addition, there is a wood-burning stove in the conservatory and BBQs are available. The rules of swimming pool use are clearly displayed in the pool area and must be adhered to. Please have fun, but also be aware of the risks and supervise and advise children accordingly. We cannot take responsibility for injury however caused.